Support

Stuck, puzzled, or have an idea? We'd genuinely like to hear it.

Email: [email protected]
We aim to reply within two working days (New Zealand time).

Quick answers

Where are my files? Open the Files app → iCloud Drive → FamilyKeepsake. Every keepsake is there as an ordinary photo or PDF, foldered by category. (In the app: Settings → Your archive → Show in Files.)
The AI says it's unavailable. FamilyKeepsake needs iOS or iPadOS 27 and Apple Intelligence enabled in Settings → Apple Intelligence & Siri, on a supported device (iPhone 15 Pro or newer, or an M-series iPad). You can always fill in the card by hand.
A save failed saying storage is full. Your device's storage has run out - free some space and tap Save again. Nothing you captured is lost while the review card is open.
Sync between devices isn't happening. Check both supported iPhones or iPads are signed into the same Apple Account with iCloud Drive enabled and have a network connection, then give it a few minutes - iCloud sets its own pace. The ordinary files can also be opened from iCloud Drive on a Mac.
Where are my Yearbooks? Finished books are standard PDFs in iCloud Drive → FamilyKeepsake → Yearbooks. You can also reopen, share or delete past books from the Yearbook screen in the app.
What happens after a bulk import? Photos, PDFs and items shared from other apps wait in the review inbox. FamilyKeepsake reads them on device in the background; you confirm each card before it saves.
Restore or share a purchase. In the app, open Settings → Unlock everything → Restore purchase while signed in with the Apple Account that bought it. The one-time unlock is eligible for Apple Family Sharing; family members use Apple's normal purchase-sharing setup, while each person's archive remains in their own iCloud.